Frequently Asked Questions
Everything you need to know about bringing Cozmo comfort into your home.
What is the standard shipping time for Cozmo furniture?
Most of our home essentials are processed within 2-3 business days. Standard ground shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer a warranty on your home products?
Yes, all Cozmo furniture and decor items come with a comprehensive 1-year limited warranty that covers manufacturing defects and structural integrity under normal household use.
What is your return policy?
We want you to love your space. If you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure items are in their original packaging and unassembled.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.
Are your materials sustainably sourced?
At Cozmo, we prioritize the planet. We use FSC-certified wood, recycled textiles, and non-toxic finishes to ensure our products are safe for your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.